Contacting the CDDIS Team
You have several options to contact the CDDIS Team. These are listed below.
- Earthdata User Forum: If you have general questions that are science related, please go to the Earthdata User Forum. This forum is a community forum where questions posed are answered by other users, Subject Matter Experts, and User Support personnel. Your question may already have been answered.
- Feedback form: Completing and submitting this form creates a Help ticket in our ticketing system. CDDIS staff receive notification of every ticket submitted. This contact method can be used for technical questions such as problems with data access.
- support-cddis@earthdata.nasa.gov: Submitting questions to this email address is similar to using the Feedback Form; a ticket is created in our ticketing system and staff are notified.
- gsfc-dl-cddis-help-ntrip@mail.nasa.gov: This email address is specifcally for users that need help with the CDDIS GNSS real-time data caster.
